Frequently Asked Questions
Everything you need to know about your hair and beauty journey with S+S.
How long will it take to receive my order?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy for beauty products?
For hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are your hair care products sulfate and paraben-free?
Many of our professional ranges are sulfate and paraben-free. Please check the 'Ingredients' tab on individual product pages for specific formulation details.
Do you ship internationally?
Yes, S+S Hair & Beauty ships to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location.
Can I track my package after it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.